Frequently Asked Questions

DoorToShop is a New Zealand multi-merchant marketplace based in Auckland, owned and operated by Advance Analytics Technologies Limited. It connects local stores with customers across categories like groceries, bakery, pet supplies, gifting and cosmetics — each partner store fulfils its own order.

Browse local Auckland stores by category, add items to your cart from one or several stores, and check out for delivery to your door. Each partner store fulfils and dispatches its own order, so delivery times and fees may differ between stores.

DoorToShop's partner stores deliver across Auckland and to other parts of New Zealand. Set your delivery address on the site to see which stores serve your area and their delivery options.

Most orders on DoorToShop are dispatched the next business day after you order and delivered within 1-3 days, depending on the store and your location. DoorToShop does not run same-day delivery. The estimated delivery date is shown at checkout.

Yes. DoorToShop processes card payments through Stripe, a PCI-compliant industry-standard payment gateway. Card details are encrypted in transit and never stored on DoorToShop's own servers. Selected partner stores also offer pay-on-delivery.

You can cancel within a short window after ordering, before the partner store starts preparing your order. Contact the store directly through its DoorToShop listing for cancellations and refunds.

Register your store at https://identity.doortoshop.com/Account/RegisterOwner. DoorToShop provides a professional online store, an order-management system, secure payment processing and a tablet app your staff use to process orders.

Yes. DoorToShop is available on Google Play for Android and the App Store for iOS. You can browse stores, order products and track deliveries in real time from the app.

Yes. DoorToShop is a multi-merchant marketplace, so you can browse and order from several local Auckland grocery stores in a single shopping session. Each store fulfils its own order, so delivery times and fees may differ between stores.

Minimum order values are set per store, not by DoorToShop. Most local grocers display a minimum on their store page, and the cart will let you know if you're under that threshold before checkout.

Partner grocery stores list shelf-stable pantry items only — rice, dal, atta, spices, sauces, pickles, dry snacks, biscuits, packaged beverages, dry fruits, household and personal-care goods. Fresh produce, fresh meat, open milk, cooked food and other items needing refrigeration are not sold on DoorToShop.

Yes. DoorToShop accepts secure online card payment through Stripe for all grocery orders. Selected partner stores also offer pay-on-delivery — the available options appear at checkout.

Auckland pet partners on DoorToShop sell dry and sealed canned pet food, treats, toys, leashes, beds, grooming products, litter, and supplies for small pets, birds and fish — sourced from local NZ pet stores. Refrigerated raw pet food isn't stocked.

DoorToShop pet partners stock over-the-counter pet wellness products. Prescription medicines need vet authorisation — contact the store directly through its listing before ordering to confirm what's required.

Set your delivery address on DoorToShop and the site will show every pet store that delivers to your area, ordered by distance. You can also search by product across all pet stores at once.

Partner stores on DoorToShop stock chocolates, lollies, chips, biscuits, dry traditional Indian sweets (mithai), Asian snacks, packaged savouries and party-pack treats. Every item is sealed and shelf-stable — no fresh, refrigerated or frozen sweets are sold.

Yes. Several Auckland Indian grocery and sweet-shop partners list dry mithai, namkeen and packaged ready-to-eat snacks on DoorToShop for delivery across New Zealand. Soft milk-based mithai needing refrigeration isn't available.

Yes. Many partner stores list chocolate hampers and snack boxes. You can combine them with items from the Gifting category and send the whole order to a different delivery address at checkout.

Partner bakeries on DoorToShop list packaged, shelf-stable bakery goods — sealed loaves, biscuits, cookies, rusks, packaged fondant cakes and dry baked treats. Fresh cream cakes and any item that needs refrigeration are not stocked.

Selected partner bakeries take custom orders for shelf-stable cakes such as fondant, dry sponge and packaged cake designs. Cream-filled cakes that need refrigeration aren't supported. Message the bakery through its listing to confirm design, size and lead time.

Yes. Several Auckland partner bakeries on DoorToShop list packaged gluten-free, vegan, eggless and dairy-free baked goods. Use the search bar on the bakery's page to filter by dietary keyword.

Yes. At checkout, enter a delivery address different from your billing address and the gift will be sent directly to the recipient anywhere DoorToShop's partners deliver.

Partner gift stores on DoorToShop list options for birthdays, anniversaries, baby showers, weddings, housewarmings and corporate gifting — hampers, chocolates, home decor, personalised items, dried-flower bouquets and potted plants, with NZ-wide delivery.

Most partner gift stores allow a personalised note at checkout. Look for the order-notes field on the basket page — the store will include your message with the parcel at no extra cost.

Partner art stores on DoorToShop carry paints, brushes, canvases, sketchbooks, modelling clay, scrapbooking supplies, paper, beads, ribbons and DIY craft kits — sourced from Auckland's specialty craft retailers.

Yes. Kids' craft kits, washable paints, safety scissors, modelling clay and themed activity packs are available across several Auckland craft partners on DoorToShop.

Some partner stores accept bulk orders for schools, workshops and events. Contact the craft store directly through its DoorToShop listing for pricing, dispatch times and any volume discount.

Yes. Several Auckland florists on DoorToShop deliver fresh-cut bouquets, dried-flower arrangements and potted plants. Fresh-cut bouquets are dispatched the next business day with hydration packaging; dried arrangements and potted plants stay fresh through the 1-3 day delivery window.

Yes. Partner florists on DoorToShop prepare arrangements for funerals, sympathy, weddings, anniversaries and corporate events. For time-sensitive occasions, message the florist directly through their listing first to confirm the dispatch and delivery date.

Fresh-cut bouquets are prepared by the partner florist on the day of dispatch and packed with hydration material to stay fresh through next-day delivery. Dried bouquets and potted plants don't need special handling and travel well over 1-3 days.

Yes — most Auckland florists on DoorToShop allow a personalised message at checkout, included with the bouquet at no extra cost.

Yes. Partner fashion stores on DoorToShop list clothing for men, women, kids and babies, plus shoes and accessories. Each store curates its own range.

Returns are managed by each partner fashion store, not DoorToShop. Refund and exchange terms are listed on the store page and at checkout. Contact the store directly through its listing to start a return.

Most Auckland fashion partners on DoorToShop use standard NZ/AU sizing. A few specialty stores use UK or US sizes — check the size guide on each product page before ordering.

Yes. Cosmetic partner stores on DoorToShop source their products through authorised distributors, and each store is verified before being listed on the marketplace.

Yes. Several partner stores on DoorToShop stock NZ-made skincare, mineral makeup and natural beauty brands alongside well-known international labels.

Some cosmetic partners include free samples with larger orders or promotions. Sample availability is set by each store — check the store page or its promotions for current offers.

Yes. Partner garden centres on DoorToShop deliver indoor and outdoor plants, seedlings, herbs and gardening kits across Auckland. Plants are securely packaged for the 1-3 day transit window. Larger plants may carry a delivery surcharge — shown at checkout.

Yes. Partner garden centres on DoorToShop stock tools, fertilisers, potting mix, pots, planters, seeds and gardening accessories from local NZ suppliers.

Many partner garden centres list pet-safe houseplants and edible herbs on DoorToShop. Plant-safety details and pet-toxicity notes appear on the product description page.

Partner home decor stores on DoorToShop list furniture, lighting, rugs, cushions, candles, wall art, mirrors, vases and decorative pieces — sourced from local Auckland decor retailers.

Yes. Larger furniture may carry a delivery surcharge based on size and distance, calculated at checkout. A few partner stores offer assembly on request — contact the store directly to confirm.

Yes. Partner stores on DoorToShop list decor gift sets and small home accents, deliverable directly to the recipient's address when you change the delivery address at checkout.