RETURN & REFUND POLICY
This policy applies to products purchased through
https://doortoshop.com/ (the Site).
This is owned by AAT.
DoorToShop operates as an online marketplace connecting customers with independent Partner Stores. Returns and refunds are handled together with the Partner Store that sold the product.
RETURN PERIOD
You may return a product bought from us in case of damage or defect within 5 days of purchase for non-perishable products.
However, after the period of 5 days for a non-perishable product from the purchase date, we cannot offer you a return & exchange.
To request a return or report a damaged or defective product, please email us at support@doortoshop.nz with your DoorToShop order number and details of the issue.
IMPORTANT INFORMATION
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The product must be unused and in the same condition that you received it. It must also be in the original packaging.
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Products can be returned or exchanged only if the original receipt is presented. The refund or exchange shall be subject to inspection and in case it is not approved, then no refund & exchange shall be initiated.
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Only some shops provide return and refund. We will discuss with the shop after the request is received.
HOW A REFUND IS PROCESSED
If your request is approved, the refund will be processed back to your original payment method within 15-20 business days. Please note that your bank may require additional time to complete the transaction.
EXCLUSIONS
The above policy is valid on all products except Gift cards, alcoholic beverages and perishable items.
MERCHANT RESPONSIBILITIES
Merchants must maintain sufficient stock for all items listed on DoorToShop. In the event of a return, the merchant is responsible for covering the associated refund charges.
CONSUMERS GUARANTEES ACT
Nothing in this Return & Refund Policy limits your rights under the Consumers Guarantees Act 1993 (the Act).
CHANGES TO THIS POLICY
We may change our Return & Exchange policy from time to time.
CONTACT DETAILS
For return or refund requests, or if you have any queries or concerns, please contact us at:
When contacting us about a return or refund, please include your DoorToShop order number and a brief description of the issue so we can locate your order and assist you.